RETURNS & EXCHANGES
RETURN OR EXCHANGE POLICY
Salnia Fashions does not offer any ‘Exchange’ or ‘Returns’ for any of products.
You have 7 days from the date of delivery to claim for exchange if:
- Exchange request is made within the stated time frame/limit.
- The product is damaged, stained or defected at the time of delivery.
- The received product(s) differed from the original order.
HOW TO EXCHANGE?
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To exchange an item, please email us at sales@salniafashions.com with the reason of exchange and order details ( Subject:Exchange, with #Order Number).
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Once our customer support team approves the return you will be requested to send the parcel to, our store (Address will be provided).
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Please note that you are responsible for the cost of returning the items to us.
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Any online payments received by us in USD will be reversed/refunded in USD.
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Customer will be responsible for any changes in currency exchange rates.
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We will not be responsible for any difference of amount due to currency conversions
- In the case of REFUND shipping and handling charges will not be refunded.
- The minimum period for processing refund is 7-10 working days depending on the mode of payment.
OUR ADDITIONAL POLICY
RETURNS: CUSTOMIZED & MAKE TO ORDERS
Customized orders include alterations and made to measure products which CANNOT be refunded or exchanged.
RETURNS: SALE & DISCOUNTED ORDERS
Exchanges during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.